I cannot start the game

Hello Rockfish Studio,

I just purchased and download Everspace - Stellar edition from the App store. my iMac is old but still has the OS 10.13.6 , so I did not think it would be incompatible. When I tried to start the game it showed the following message:

OpenGL Not Supported

You must have a Metal compatible graphics card and be running Mac OS X 10.11.6 or later to launch this process.
I do not know, as there was not such a requirement.my graphic card is AMD Radeon HD 6750M 512 MB.
What can I do? Is it really incompatible and in this case are you going to refund me?

Answers

  • ROCKFISH_AndiROCKFISH_Andi Administrator Posts: 1,218
    Hi, unfortunately there is nothing that you can do to get the game running without metal and it looks like your mac does not support it. We're specifiying on Steam that the Mac version needs Metal support and it looks like it is not shown on the Mac App Store, I'll check if we can add it, not sure if it is possible, the texts there might just be options with preset texts.

    It's hard to tell if a mac supports metal or not when it is a bit older, some older models do, others don't: https://www.imore.com/how-check-if-your-older-mac-pro-supports-macos-mojave-dark-mode

    Either way, since you get the message you are definitely eligible for a refund and should contact Apple regarding this. Here's how: https://support.apple.com/en-us/HT204084
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