Game won't start

OloringOloring Posts: 4Member
Hey there!
So - the game won't start. The loading screen comes up, then it crashes to desktop. I've bought it on GOG. The error message says:

"MachineId:30CCDD1D437D8ABB3EBCD78CAA257454
EpicAccountId:

You do not have any debugging symbols required to display the callstack for this crash."



Meanwhile, in the clipboard there's a message:

Fatal error!

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000088

RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
RSG-Win64-Shipping.exe
KERNEL32.DLL
ntdll.dll
ntdll.dll


My Laptop specs are: Windows 10 Home edition 64 bit, Intel Core i5-6200 U CPU @2.30 GHz 2.40 GHz, 8 GB RAM, Graphic cards are listed as: "NVIDIA GeForce 940 MX" and "Intel HD graphics 520". Everything seems to have the latest drivers, I've also tried to follow your adice from "What to do when Everspace won't start" thread - no results. The game worked just fine while "in development", it stopped working after installing the latest version.
Can't wait to play, any help would be apprieciated!

Comments

  • ROCKFISH_AndiROCKFISH_Andi Posts: 1,086Moderator
    Sorry to hear this - hard to tell what the problem is. Did you already go through the list here? https://forum.everspace-game.com/discussion/1318/my-game-wont-start-what-can-i-do#latest
  • OloringOloring Posts: 4Member
    I have indeed, nothing helps. Point 7 gives a log file, but whenever I try to post the contents here the post simply doesn't show up (I click "post comment", and it's all gone). Any idea how I could get the contents to you?
    Also a dmp file that I cannot open.
  • ROCKFISH_AndiROCKFISH_Andi Posts: 1,086Moderator
    Could you paste the contents into a txt file and make a zip archive of it and the dmp file and attach it here?
  • rr2gtfdrr2gtfd Posts: 4Member
    Mine crashes as well. Get 2 files
    CrashContext.runtime.xml
    UE4Minidump.dmp
    Can't copy either to here. Sorry
  • rr2gtfdrr2gtfd Posts: 4Member
    hopefully this will upload for you.
  • OloringOloring Posts: 4Member
    Here it is
  • n00byn00by Posts: 2Member
    The game crashes in version 1.0.6.32482 on my machine. Previous versions run without any problems. I have the GOG version. I followed the instructions which were posted above but it did not solve the problem.

    I attached the CrashContext.runtime-xml and UE4Minidump.dmp as well as the result of WinDbg !analyze -v.

    EXCEPTION_RECORD: (.exr -1)
    ExceptionAddress: 00007ff76f441b5a
    (RSG_Win64_Shipping!opus_repacketizer_out_range+0x000000000050681a)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000000
    Parameter[1]: 0000000000000088
    Attempt to read from address 0000000000000088
  • ROCKFISH_AndiROCKFISH_Andi Posts: 1,086Moderator
    Thanks a lot for these, we'll have a look
  • n00byn00by Posts: 2Member
    It works on my machine now. I uninstalled the game and re-installed it.

    Maybe you can add this to the list of things to try (in the second post) for users which have already installed an older version of the game. I chose to uninstall everything (also the saved game states).
  • rr2gtfdrr2gtfd Posts: 4Member
    I read the previous post and got rid of prior saved games and now mine works as well.
  • OloringOloring Posts: 4Member
    Indeed - uninstalled game including the saves, installed again and it works. Funny - after that I've pasted my save file back and it still worked.
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