Disk Error

toolzytoolzy Posts: 6Member
So I got this error whenever I open Everspace. I'm on STEAM and I've been getting it on full release and when it was on early access.


Comments

  • ROCKFISH_AndiROCKFISH_Andi Posts: 1,009Moderator
    Huh? This is very strange? Never heard or saw that before. I'll get back to you on this when I'm back at the office on monday.
  • toolzytoolzy Posts: 6Member
    Hey ROCKFISH_Andi: FYI, I have STEAM defaulted to install games into my "K:\" drive instead of the default "C:\".
  • ROCKFISH_SvenROCKFISH_Sven Posts: 93Moderator
    edited August 2017
    Hey toolzy,
    could you :
    • tell us your Windows version
    • make sure the error still occurs RIGHT NOW
    • give us a complete list of your drives/partitions and tell us for each drive letter what it represents (e.g. Internal hard disk, external hard disk plugged via USB, CD/DVD/BluRay drive / SD-Card Reader / USB Stick)
    • please also list all drives, which currently do not show up as a drive letter, like SD-Card readers, which currently do not have a card inserted.
    • please tell us on which drives you have
      • Windows
      • Steam
      • Everspace
      • Your savegames (press Windows-Key+R and enter %localappdata%, press enter and tell us which path has opened)
    After that please try to unplug all USB Sticks, all external hard drives (except you have installed Everspace on such a disk) and remove all SD cards from SD card readers [EDIT: and all CDs/DVDs/BluRays form your optical drives] and tell us if the problem still persists.
  • toolzytoolzy Posts: 6Member

    Hey toolzy,
    could you :

    • tell us your Windows version
    • make sure the error currently still occurs
    • give us a complete list of your drives/partitions and tell us for each drive letter what it represents (e.g. Internal hard disk, external hard disk plugged via USB, CD/DVD/BluRay drive / SD-Card Reader / USB Stick)
    • please also list all drives, which currently do not show up as a drive letter, like SD-Card readers, which currently do not have a card inserted.
    • please tell us on which drives you have
      • Windows
      • Steam
      • Everspace
      • You savegames (press Windows-Key+R and enter %localappdata%, press enter and tell us which path has opened)
    After that please try to unplug all USB Sticks, all external hard drives (except you have installed Everspace on such a disk) and remove all SD cards from SD card readers and tell us if the problem still persists.
    Just saw this. I'll do this when I get home from work tonight.
  • toolzytoolzy Posts: 6Member
    Sorry for such a late reply. I just moved to my new house. Anyway, the error is gone. Whatever you guys patched in this latest version fixed it.
  • exzordorexzordor Posts: 14Member
    Getting the same error, game was working fine and then started getting this error after about 5 hours gameplay?


  • ROCKFISH_SvenROCKFISH_Sven Posts: 93Moderator
    Hey exzordor,

    could you please work through the list above?
  • exzordorexzordor Posts: 14Member
    edited June 2017
    - Windows 10
    - - Error occured just now for the screenshot above
    - c: programs (ssd)
    - d: data
    - e: disk drive

    No card readers or usb sticks in use, just computer kb and mouse.

    Games are saved to SSd c: drive.

    Steam and all programs are on the SSD drive C
  • ROCKFISH_SvenROCKFISH_Sven Posts: 93Moderator
    edited June 2017
    Hmm...
    • Is Everspace installed to the default path (within the steam directory) or have you set a custom path?
    • What happens, when you press "continue"?
    • Is there (any) disk in drive E: ? If so: could you try what happens, if you remove it? If not: Could you try what happens, if you put a data disk into the drive?
    • EDIT: is "D:" an internal or external hard drive?
  • exzordorexzordor Posts: 14Member
    - I just click "install game" from Steam to default location, I have verified Everspace location to be within /steamapps/common along with all other games and Steam.
    - When "continue" is clicked, the Game launches.
    - No disk in drive, upon putting disk in drive, and loading game it still gives the same error.

    Game does launch and is playable I just hoped to help you guys allocate the problem, if I am having it and others.
  • ROCKFISH_SvenROCKFISH_Sven Posts: 93Moderator
    Hey exzordor,
    big thank you for your help!

    Could you also test this:
    • Please open your installation directory, browse to "EVERSPACE\RSG\Binaries\Win64\" and start RSG-Win64-Shipping.exe directly. Does the error still occur? (I'm assuming you have a 64bit system here. If you have 32bit, please tell us!)
    • If the message still occurs: What happens if you start the exe mentioned above by right click =>
      Run as Administrator?
  • exzordorexzordor Posts: 14Member
    Opened the .exe from /binaries/win64 same error occurs

    Yes, 64 bit.

    Run as admin same error.
  • ROCKFISH_SvenROCKFISH_Sven Posts: 93Moderator
    edited June 2017
    • Since when are you playing Everspace? Have you played it before the full release update?
    • Have there beed ANY changes in your drive letters recently, like:
      • You added / removed a partition
      • You mounted an iso image (so a new drive letter occurred)
      • Used an USB Stick / plugged a phone/camera/mp3 player to your PC
    • Do you use more than one windows user?
  • exzordorexzordor Posts: 14Member
    5 days

    no changes to any drives. Game did not produce the error when I first downloaded and pklaying it, it seems to started around 3-5 hours of gameplay?

    No users or logins on this machine
  • exzordorexzordor Posts: 14Member
    I do plug my phone and camera off on on to the machine (sorry missed that part)
  • exzordorexzordor Posts: 14Member
    Just made sure phone, camera and even controller disconnected and restarted Everspace, still error.
  • exzordorexzordor Posts: 14Member
    Just updated Steam and rebooted, same error.
  • ROCKFISH_SvenROCKFISH_Sven Posts: 93Moderator
    edited June 2017
    Could you temporarily rename your save game folder?
    1. Quit your game (VERY IMPORTANT, otherwise you could damage your savegame)
    2. Windows Key + R => enter %localappdata% =>Open "RSG" => Rename "Saved" into "SavedBackup"
    3. Try to start the game again
    Recover your savegame:
    1. Quit your game (EVEN MORE IMPORTANT THAN BEFORE)
    2. Windows Key + R => enter %localappdata% =>Open "RSG"
    3. Delete or rename the new "Saved" folder
    4. Rename "SavedBackup" into "Saved"

  • exzordorexzordor Posts: 14Member
    same error.
  • exzordorexzordor Posts: 14Member
    Also thanks so much Sven, for helping. I can only imagine how stressful it can be to diagnose these errors remotely. I love the game and appreciate being helped so promptly.
  • exzordorexzordor Posts: 14Member
    If I copy the "Saved" folder to another location as a backup and uninstall and reinstall, think that would work?
  • ROCKFISH_SvenROCKFISH_Sven Posts: 93Moderator
    edited June 2017
    Well – give it a try!
    But I don’t have very high hopes in that.
    There is another thing you could do which might help us understanding the problem:
    Could you start the game so you have a “fresh” error, look at your system time, memorize the exact time and then start the Windows Event Viewer (Windows key + R and enter eventvwr).
    I have to admit, I’m not very familiar with that tool, so I can’t tell you where to look exactly. Please see if you can find any recent entries for “Everspace” or “RSG” in some category (maybe “Windows-Protocols > Applications”) or other entries which match the time the error was shown, which tell something about a file/path that was not found.
  • exzordorexzordor Posts: 14Member
    I located the event, however it doesnt seem to provide any file path here is a screenshot


  • exzordorexzordor Posts: 14Member
    the details tab has same info

    - System

    - Provider

    [ Name] Application Popup
    [ Guid] {47BFA2B7-BD54-4FAC-B70B-29021084CA8F}

    EventID 26

    Version 0

    Level 4

    Task 0

    Opcode 0

    Keywords 0x8000000000000000

    - TimeCreated

    [ SystemTime] 2017-06-12T21:02:27.440724800Z

    EventRecordID 151529

    Correlation

    - Execution

    [ ProcessID] 848
    [ ThreadID] 868

    Channel System

    Computer DESKTOP-4CCKGIT

    - Security

    [ UserID] S-1-5-18


    - EventData

    Caption RSG-Win64-Shipping.exe - No Disk
    Message There is no disk in the drive. Please insert a disk into drive E:.
  • amcferrin90amcferrin90 Posts: 1Member
    Hello. I have the same problem as OP except just started last Saturday after Steam update.
  • Species8472.5bSpecies8472.5b Posts: 9Member
    edited August 2017
    Running the GOG version of Everspace v.1.08.32661 and I notice I get this every time I launch the game after watching a movie.

    Just did a few quick tests, and these steps seem to reproduce the problem 100% of the time... Put a DVD movie in the optical drive and leave it long enough for the title to show up beside the drive-letter in Windows Explorer, then eject it again. Now launch Everspace, and the error should appear.
  • ROCKFISH_AndiROCKFISH_Andi Posts: 1,009Moderator
    edited August 2017

    Running the GOG version of Everspace v.1.08.32661 and I notice I get this every time I launch the game after watching a movie.

    Thanks for this info. Very strange, but we might be able to reproduce it now.

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