No Alpha Email

ROCKFISH_UweROCKFISH_Uwe HamburgPosts: 101Administrator
edited April 2016 in ALPHA (READ ONLY)
Users who purchased alpha versions recently via PayPal or credit card may still have to wait a couple of days until they will receive their alpha keys and forum badges. This is due to PayPal/credit card processing.

To all alpha users who didn't receive their emails and purchased alpha versions longer than 1 week ago, please send me a private message and provide:

- Your full name
- Order number
- The email address you used during Kickstarter or Paypal/credit card purchase

We'll fix your issues as fast as possible.

Best,

Uwe
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Comments

  • CrapalCrapal Posts: 10Common Alpha Backer, Customer
    1 week ?! Wow that's long
  • ROCKFISH_UweROCKFISH_Uwe HamburgPosts: 101Administrator
    @Crapal: This doesn't mean you have to wait for another week. Usually it's rather a question of days as a most.

    Thanks for supporting EVERSPACE.
  • CrapalCrapal Posts: 10Common Alpha Backer, Customer
    OK thanks guys
  • FlemmingFlemming Posts: 5Common Alpha Backer, Customer
    Really? I was under the impression that now that I bought the game, I got alpha access? Thats kinda misleading but yeah, no alpha key here.
  • ReiSenReiSen Posts: 3Member, Common Alpha Backer
    Thank you for the clarification.
  • sloanroyalsloanroyal Posts: 2Common Alpha Backer, Customer
    aw man, 3 minutes after I paid this got posted
  • whestonewhestone Posts: 1Customer
    What about the users who purchased the alpha versions less than 1 week ago?
  • FlemmingFlemming Posts: 5Common Alpha Backer, Customer

    aw man, 3 minutes after I paid this got posted

    yeah, thats what I thought as well, 60 bucks is a pretty hefty price, especially with the waiting.
  • ROCKFISH_SnoopROCKFISH_Snoop Posts: 92Moderator
    Hey Guys,

    The team are working diligently to ensure you receive your keys as quickly as possible.

    Whilst we certainly appreciate your concerns, we can only do our best to ensure you receive your key as promptly as possible,

    Apologies for the inconvenience and thank you for supporting Everspace.

    -Snoop
  • ErikMcKettenErikMcKetten Posts: 1Common Alpha Backer, Customer
    edited April 2016
    What is the issue with Paypal? I mean, I've already seen the money leave my bank account - is it just in limbo now or is this a database issue?
  • FlemmingFlemming Posts: 5Common Alpha Backer, Customer
    Hi Rockfish - Of course its not the end of the world. The issue is, as always, one of communication. A clearly stated "A week may pass until you recieve your gamekey" notice would avoid the slightly negative reaction here. Of course, I probably wouldn't have purchased the game yet, then, but thems the deals.
  • SmikeCraftSmikeCraft Posts: 4Common Alpha Backer, Customer
    Hmm just bought it. Would have loved to dowload the game already with my crappy internet speeds.
  • ROCKFISH_UweROCKFISH_Uwe HamburgPosts: 101Administrator
    Due to the high demand today we are simplifying the payment process now.
    Be confident that the majority of all alpha users will get their keys much earlier.

    Thanks again to all for your support and enthusiasm.

    Cheers,

    Uwe
  • SmikeCraftSmikeCraft Posts: 4Common Alpha Backer, Customer
    I did receive the order had been completed mail. That would suggest that you received the money from PayPal. No alpha key though
  • ROCKFISH_UweROCKFISH_Uwe HamburgPosts: 101Administrator
    @SmikeCraft: Don't worry, your purchase is in the pipeline. Unfortunately it is not an immediate procedure.
    The next mailing list is about to be populated and will be sent out shortly.
  • UlfverUlfver Posts: 2Common Alpha Backer, Customer
    I agree. I just wasted an hour trying to find my key and what happened to it. It would have been nice to see a notice on the purchase page or to have received an email saying that due to processing of payment there would not be a key right away. Especially since the money has left my account and you have labeled the transaction as "Complete"
  • haripakoharipako Posts: 2Common Alpha Backer, Space Cat
    Ok, I can wait. But I appreciate more communication next time.

  • ROCKFISH_UweROCKFISH_Uwe HamburgPosts: 101Administrator
    The 2nd mailing list is out now.

    I kindly ask those who don't get their key this time to PM me and we'll take care of it.
  • SmikeCraftSmikeCraft Posts: 4Common Alpha Backer, Customer
    Nice I tot the key. Thank you
  • ROCKFISH_UweROCKFISH_Uwe HamburgPosts: 101Administrator
    My pleasure.
  • FlemmingFlemming Posts: 5Common Alpha Backer, Customer
    Thanks - I got the key now as well - looks great!
  • haripakoharipako Posts: 2Common Alpha Backer, Space Cat
    Thanks!! I got the key ;)
  • ReiSenReiSen Posts: 3Member, Common Alpha Backer
    Thank you, the key has arrived. )
  • AshleyAshley Posts: 2Common Alpha Backer, Customer
    Hoping Uwe see's my pm and gets me some Everspace goodness :)
  • ES_2502ES_2502 Posts: 1Common Alpha Backer, Space Cat
    Upgraded my backer package to alpha 6 days ago. Honestly, I didn't even know alpha was going to go live today for backers. Lol. Can't wait for the key! The game looks amazing.
  • CrapalCrapal Posts: 10Common Alpha Backer, Customer
    I got it ! Thanks for this awesome work !
  • LumilinaLumilina Posts: 1Common Alpha Backer, Customer
    edited April 2016
    Edit: Just got my key downloading as I type!
  • UlfverUlfver Posts: 2Common Alpha Backer, Customer
    edited April 2016
    Ulfver said:

    I agree. I just wasted an hour trying to find my key and what happened to it. It would have been nice to see a notice on the purchase page or to have received an email saying that due to processing of payment there would not be a key right away. Especially since the money has left my account and you have labeled the transaction as "Complete"

    I got my key pretty shortly after sending this. Thank you guys for the quick response and showing you do have our interests in mind.
  • AshleyAshley Posts: 2Common Alpha Backer, Customer
    Got my key thank you :smiley:
  • Zeus knows bestZeus knows best Posts: 7Common Alpha Backer, Customer
    I have been trying all day to get my key. rockfish_uwe, sir.... I sent you a PM as you mentioned above. I am just being thorough by mentioning it here again.
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